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There was a letter on The Consumerist — a great blog I subscribe to — about a college graduate who was in graduate school half-time from mid-January to mid-May of 2007. Accordingly, he should have been covered by an in-school deferment through May of 2007. But, unbeknownst to him his lender, ACS (as sub-lender to PNC bank) decided that he actually needed to be making his student loan payments while in grad school but never told him about it!

The graduate then recieved a letter from ACS this past September alerting him to the fact that that his account was being reported as having been 60 days past due in May and 90 days past due in June; which had dropped his credit score by about 50 points!

The rest of the letter describes, in detail, the run-around he was given, first by ACS and then the national credit services. They had both told him the problem had been solved, but it continued to daunt his credit report for months. He eventually spoke to a supervisor at the lender, who promised him that she would be the one to take action and everything would be fixed in 24 hours. When he tried to call her back, he could no longer get a hold of her. So, what did the graduate do? Desperate times called for desperate measures - he decided to email “carpet bomb” the entire company. According to his letter,

Finally, I decided it was time for drastic action. After trolling around the lender’s webpage for a bit, I discovered the e-mail format used at the company by looking up the investor point of contact on the “Investor Relations” page. I then applied that e-mail format to the names of the CEO, in addition to 8 executive vice-presidents.

An hour and 20 minutes later, I received a phone call from the issue resolution team who assured me that it would all be corrected by today. And finally, after trying to correct this derogatory information since September, it was finally corrected (verified this morning with new credit reports).

The Consumerist notes that, sometimes company email addresses can be hard to find when you’re trying to launch your EECB (Executive e-mail Carpet Bomb).

Scour press releases, look for information in investor relations materials, and search message boards to find sample email addresses to use.

“EECB Scores Direct Hit On Student Lender ACS” [The Consumerist]
(image by surrealist303)

Technorati Tags: student loans, ACS, credit report, college

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